Golddog.com

 

FAQ

Please contact us with any questions, comments or concerns.

Q: Why is your site not secure?
A: We do not take or store any personal information on our site and use PayPal for all secure transactions.

Q: Do you charge sales tax?
A: Michigan residents only will be charge 6%

Q: How much do you charge for shipping?
A: We currently offer free shipping.

Q: What payment methods are available?
A: PayPal only at this time. While checking out your order, you will be redirected to the Paypal website.

Q: What is the return/refund policy?
A: Please contact us via email with order details and we will initiate a cancellation/return/refund. (contactus@golddog.com)

Q: How do I cancel an order?
A: Please contact us at contact@golddog.com as soon as possible to cancel an order.

Q: Do you have a cancellation/return/refund fee?
A: Yes, we charge a 5% fee on cancelled orders and all refunds. We charge an additional 5% fee for restocking returned items.

Q: Do you provide return shipping?
A: We do not provide return shipping. You will need to pay for any items to be returned.

Q: When will my order arrive?
A: Most orders will be delivered in 3-5 days.